Cherries are adversely affected by rain, we therefore have covered most of our cherry orchard with rain covers, providing you with a more consistent supply of cherries.
We reserve the right to update and / or change these terms and conditions at any time by posting the revised terms and conditions on our website.
TRANSACTIONS
By using www.riversidecherries.co.nz you agree that you have read, understood and accepted these terms and conditions.
Riverside Cherries is a New Zealand owned and operated business. All transactions will be made in New Zealand dollars and all prices are GST inclusive. Any charges from this website will show up on your bank statement as Riverside Cherries . Riverside Cherries is trade name operating under the Rijnberk Family Trust. By placing an order and paying by credit card, you will be charged immediately (including when pre-ordering any item).
Riverside Cherries ensures all transactions are done through a secure payment gateway.
GENERAL
Fruit ripens at different rates each year therefore all “availability”, “dispatch” and “preferred dispatch” dates are just guidelines. Pictures throughout the website are also a guideline as fruit from season to season does not always bear the same size, colour and markings.
If the variety requested is not available, the next best substitute will be sent at our discretion.
PRIVACY
Riverside Cherries or the Rijnberk Family Trust will never sell your personal information or disclose it to any other third parties. We only use your details to deliver your fruit and to offer you a repeat ordering service. You can choose to create a customer account which saves your delivery details onto our secure servers which enables you to re-order with ease.
CHERRY ORDERS
Our cherries are mixed size, grown for the New Zealand market and are not for resale. Cherry dispatch dates are just GUIDELINES and are subject to availability / the weather.
Cherries are very difficult to pick, picking and packing is done with the upmost care. Weather does have an influence Please understand we would rather delay a delivery than send an order that is bad quality – so please be kind to our staff if there is a delay with your delivery – they cannot control the weather.
Due to the uncertainty of nature, and the risk weather can impose on dispatch dates, it is important to provide us with a delivery address where you or your recipient can receive the cherries in the event of a delay by up to 3 business days.
Due to the volume of orders we are processing, it not always possible for us to personally contact each and every customer to advise them of this delay, so please allow for up to a 3-business day delivery buffer when placing your order.
If your order cannot be dispatched due to availability / weather, we will endeavor to notify you of the delay as soon as possible, and to help advise of alternative delivery options.
CAN I CHOOSE MY CHERRY VARIETY?
We will always send the best cherry varieties we have available for the date requested – so it is best to let us pick and deliver what is ready for the available dates.
SUBSCRIPTION
Subscriptions are sent on Monday, Tuesday or Wednesday following your purchase to ensure the produce is as fresh as possible for the weekend.
It is YOUR responsibility to manage your subscription, you can do this by logging into your account at any time via the email you used to place the order with. If you do not have an account, you can still create an account after placing an order using the same email address, and you will be able to edit / cancel your subscription from here. If you wish to cancel your subscription / order, and it has already been processed, it will not be possible to be cancelled.
Subscriptions are no obligation, no contract, cancel anytime (as long as your order has not been processed). Don’t want to commit to a subscription? Don’t worry! You can still make a “one time purchase” online for subscription products.
Depending on what you have ordered will affect when we can dispatch your product. Please read each products dispatch information to ensure your delivery expectations are met.
Fruit will be delivered to the shipping address filled in by you upon checkout. If you want to ship to multiple addresses, please request a bulk order form using the “Contact” form on this website. If there is a mistake in an address, please contact us as soon as possible in order for us to rectify. If your order is already packed or collected by the couriers, then you will have to edit the address by making a parcel redirect via the tracking link.
Please provide accurate details including contact details (an email / phone number is sufficient). If we find there is not enough information, we will call or email you to rectify – however we will not be held responsible for delivery failures if you have provided incorrect, or insufficient delivery details. It is your responsibility to check any addresses provided to us.
Our courier service is overnight to ensure fruit arrives in the best of condition. If your delivery address is rural, you can expect delays of around 24 hours on top of the normal delivery time. We do not recommend shipping to rural addresses for this reason, and thus will not be held responsible for deterioration of produce due to delayed rural deliveries. We highly recommend choosing a non rural address.
Certain unforeseen circumstances may delay your fruit delivery. Deliveries are made by NZ Post using their express overnight delivery service, and the cost of shipping is per box and can vary depending on the size, weight and destination. Shipping is automatically calculated, and applied during the checkout process. You can use our shipping calculator to check shipping prices in the cart before proceeding to payment.
Please note that we do not deliver to overseas addresses. We offer New Zealand deliveries only. We cannot deliver ANY orders to a PO box – if you provide a PO box, and our dispatch team misses this, we will not be held responsible for a failed delivery as we are sending perishable products that need to be immediately receipted.
RE-DIRECTING DELIVERY
You can redirect your parcel to another address within 75 km, as long as it hasn’t left the couriers depot yet. To do this, simply click on your tracking, and manage your delivery re-direction here. We do not recommend re-directing any parcel pre-Christmas, as this will most likely cause a delivery delay. We will not be held responsible for fruit that has deteriorated due to a delivery delay caused by a re-direction. Re-directions are at your own risk due the perishable nature of the products we sell.
RETURNS
Please be aware that fruit is perishable and can deteriorate rather quickly in the wrong conditions. We do not accept returns at this time, however if your fruit arrives damaged or if for some reason your order is incorrect, we are more than happy to rectify this. Please send a message on our “Contact” page so we can process your claim accordingly.